Troubleshooting index

Find the symptom, follow the link.

Clients

Symptom	Where
Start refused immediately	Starting and stopping
no account attached	Attaching an account
Version rejected before connecting	Supported versions
dedicated IP is unreachable	Dead dedicated IPs
Kicked instantly, every time	Adding an account: wrong account kind
Kicked a few seconds after joining	Recipes: log in automatically
Kicked after idling	Staying online
Clients knock each other offline on one server	Attaching an account: one account per client
Stuck reconnecting in a loop	Troubleshooting a client
Online but doing nothing	Troubleshooting a client
A phone client will not start	Linking your phone

Flows

Symptom	Where
Blocks disappeared after saving	How flows work: they were not under a trigger
Flow never runs	Is my flow actually working?
Runs are failing	Is my flow actually working?: add a flow-error trigger
A container action fails	Inventory actions: needs a window open
Chat trigger does not fire on a plugin server	chat trigger: use chat, not whisper
A reply-to-chat flow triggers itself forever	Recipes: greet people
dig does nothing	World actions: the block must be in reach
Pathfinding silently gives up	goto_failed
An action sends an empty value	Variables and secrets: a required variable is unset
Cannot edit an imported flow	The Flow library: duplicate it
Publishing is blocked	The Flow library: the safety check

Coins and billing

Symptom	Where
Coins went faster than expected	Transactions and usage
Nothing will start any more	Starting, stopping and states: a lapsed plan leaves no slots
A slot pack seems to do nothing	Plans, bundles and slot packs
A client will not start despite a plan	Starting, stopping and states: more clients than slots

Sharing

Symptom	Where
Something shared with me is not on my Clients page	The Shared page: it never is
Commands typed on a client shared at View do nothing	Access levels: sending needs Control
A shared dedicated IP is not in the client's dropdown	Access levels
Saving a shared flow fails with not available	Access levels: View can read, not save
Wrong address on an invite link	Sharing a client, flow or dedicated IP: sign in as the invited address
An invite charged coins and nobody answered	What sharing costs: cancel it to get them back
A row on the Shared page has no name	The Shared page: the resource was deleted

Notifications

Symptom	Where
Discord alerts never arrive	Channels: use Send test
Push cannot be enabled	Channels: permission is per device
Too many notifications from a flow	notify vs log

Account

Symptom	Where
Scheduled client starts at the wrong hour	Preferences: timezone
A device I do not recognise is signed in	Security and sessions
Need a copy of my data	Your data